Vedora respects your privacy and is committed to handling your personal information responsibly. This policy applies when you access or use www.vedora.in, purchase our products, contact customer support, subscribe to communications or otherwise interact with us.

By using our website or providing your information, you acknowledge the practices described in this Privacy Policy. If you do not agree with this policy, please discontinue use of the website.

Depending on how you interact with Vedora, we may collect:

• Identity and contact information: name, email address, telephone number, billing address and shipping address.
• Order information: products ordered, size preferences, order value, purchase history, returns, exchanges and customer-support records.
• Payment information: payment status, method and transaction reference. Payment-card or banking details are generally processed by authorised payment providers and are not stored directly by us.
• Account information: login details, wishlist, saved addresses and account preferences, where applicable.
• Device and usage information: IP address, browser type, device type, operating system, referring pages, pages viewed, time spent and interaction data.
• Marketing information: communication preferences, campaign interactions, reviews, survey responses and information you voluntarily submit.

We may collect information:

• Directly from you when you place an order, create an account, contact us, submit a form, review a product or join a promotion.
• Automatically through cookies, pixels and similar technologies when you browse our website.
• From service providers such as our ecommerce platform, payment partners, courier companies, customer-support tools and analytics providers.
• From social-media platforms or advertising partners when you interact with our pages, advertisements or connected services, subject to their policies and your settings.

We may use your information to:

• Process, confirm, deliver, track, cancel, return or exchange your order.
• Process payments and prevent unauthorised or fraudulent transactions.
• Communicate order updates through email, SMS, WhatsApp or telephone, as applicable.
• Respond to enquiries, complaints, support requests and product feedback.
• Maintain your account, wishlist, preferences and shopping experience.
• Personalise website content, recommendations, promotions and advertising.
• Measure website performance and improve our products, services and customer experience.
• Protect the security and integrity of our website, customers and operations.
• Comply with applicable legal, tax, accounting and regulatory obligations.

We use cookies, pixels and similar technologies to keep the website functional, remember your preferences, understand website usage, measure campaign performance and provide relevant advertising.

You may manage or block cookies through your browser settings. Disabling certain cookies may affect website features such as account login, saved preferences or checkout.

We do not sell or rent your personal information. We may share limited information with:

• Ecommerce, hosting and technology providers that operate and secure our website.
• Payment gateways, banks and fraud-prevention providers for payment processing and verification.
• Courier, logistics and fulfilment partners for delivery, tracking, returns and exchanges.
• Customer-support, communication, analytics, advertising and marketing service providers.
• Professional advisers, auditors or insurers where reasonably necessary.
• Government bodies, regulators, courts or law-enforcement authorities when required by applicable law or a valid legal process.

Service providers receive only the information reasonably required to perform their services and are expected to handle it in accordance with applicable obligations.

Online payments are processed through authorised third-party payment providers. Vedora does not ordinarily store complete card numbers, CVV details, UPI PINs or banking passwords. Payment providers process such information under their own terms and privacy policies.

We may retain limited transaction information, such as the payment method, payment status, amount, reference number and refund details, for order fulfilment, support, accounting and legal purposes.

We may work with analytics and advertising partners to understand website activity, measure campaigns and show relevant advertisements. These partners may use cookies, pixels or device identifiers subject to their own privacy policies and your available browser or platform settings.

We may also use aggregated or de-identified information that does not reasonably identify you for analytics, research and business improvement.

We use reasonable administrative, technical and organisational safeguards designed to protect personal information against unauthorised access, loss, alteration, disclosure or misuse.

No online system or method of transmission is completely secure. You are responsible for keeping your account credentials confidential and for notifying us if you suspect unauthorised account activity.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, fraud prevention, accounting, dispute resolution and compliance with applicable obligations.

When information is no longer required, we may delete it, securely dispose of it or de-identify it, subject to any lawful retention requirement.

Subject to applicable requirements, you may request to:

• Access or receive information about the personal data we hold about you.
• Correct or update inaccurate or incomplete information.
• Delete eligible personal information.
• Withdraw consent where processing is based on consent.
• Stop receiving promotional communications by using the unsubscribe option or contacting us.

To protect your information, we may verify your identity before completing a request. Some information may be retained when required for legal, security, fraud-prevention or record-keeping purposes.

Our website and products are not directed to children who are not legally able to provide valid consent. If you believe a child has provided personal information without appropriate authorisation, please contact us so that we can review and take suitable action.

Our website may contain links to third-party websites, payment services or social-media platforms. Vedora does not control their privacy practices. Information you provide directly to a third party is governed by that party’s privacy policy, which we encourage you to review.

If Vedora undergoes a merger, acquisition, restructuring, financing, sale of assets or similar business change, information may be transferred as part of that transaction, subject to appropriate safeguards and applicable requirements.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, operations or applicable requirements. The latest version will be posted on this page with the revised “Last updated” date. We encourage you to review this page periodically.