Vedora Customer Care
Returns, Exchanges & Refunds
We want your shopping experience with Vedora to be simple and transparent. Please review the policy below before raising a request.
Important: An uninterrupted unboxing video is mandatory for claims involving a damaged, wrong, missing, unrelated or empty parcel.
Return and Exchange Window
- Return or exchange requests must be raised within 3 days of delivery.
- Requests submitted after the 3-day window will not be accepted.
- All returned products must pass a quality check before an exchange or refund is processed.
Exchange-Only Products
The following products and situations are eligible for exchange only and cannot be returned for a refund:
- White-coloured products
- Made-to-order plus sizes: 3XL, 4XL and 5XL
- Products ordered in an incorrect size
- Fitting-related issues
- Length-related issues due to the customer being shorter or taller
Please check the product description and size chart carefully before placing your order.
Wrong, Damaged or Defective Products
If you receive a wrong, damaged or defective product:
- Contact us within 3 days of delivery.
- Share clear photographs and an uninterrupted unboxing video showing the issue.
- Vedora will arrange and pay for the reverse pickup.
- You may request a replacement, exchange or refund after the product passes our quality check.
Exchange for a Correctly Delivered Product
- A reverse-pickup charge of ₹200 will be payable by the customer.
- The replacement will be dispatched only after the original product reaches our warehouse and passes the quality check.
- Exchanges are subject to product and size availability.
- Correctly delivered, non-defective products are not eligible for return or refund.
Product Eligibility Conditions
To qualify for an exchange or approved return, the product must be:
- Unused, unworn and unwashed
- Free from stains, perfume, makeup, alterations or damage
- Returned with all original tags attached
- Packed securely in its original packaging
Products that fail the quality check will not be accepted.
Before handing the package to our courier partner, please take clear photographs or a video of the product and sealed parcel. This proof may be required if damage or a dispute occurs during transit.
Refund Policy
- Refunds apply only to approved return cases, such as a wrong, damaged or defective product.
- Refunds for prepaid orders will be processed within 7 working days after the product reaches our warehouse and passes the quality check.
- The refund will be credited to the original payment method.
- Shipping and reverse-pickup charges are non-refundable unless the product received was wrong, damaged or defective.
Cancellation Policy
- Orders may be cancelled within 24 hours of being placed, provided they have not already been dispatched.
- Once an order has been dispatched from our warehouse, it cannot be cancelled.
- If a dispatched product arrives wrong, damaged or defective, you may raise a request within 3 days of delivery.
Important Information
- Please check the size guide carefully before placing your order.
- Product colours may vary slightly due to lighting, photography and individual screen settings.
- Please provide a WhatsApp-enabled contact number for timely order and delivery updates.
- If you receive a torn parcel, unrelated product or empty package, contact us within 48 hours of delivery.